Q: I just completed my order, what's next?
A: Before shipment, we quarantine all fish for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water.  This helps reduce the amount of waste in the bag and will keep the water clean.

Q: When can I expect my order to be ship?
A: Please see Chart below (No Shipping on Holiday)

Southwest: Depending on your location some cities have limited amount of flights per day. I will normally communicate this with you via email or text the arrival date and arrival time.

Note:  If the arrival date above don’t work for you please let me know on the note section upon check out on when you prefer to receive the package.

Q: Who delivers my order and how much?
A: UPS Next Day Air:
     For a low flat rate of $45 any where in the US with any size box.          

    Southwest:
    For any order over $200 or order containing mostly large 4+ Males,
    we recommend Southwest Air Cargo for flat rate of $55.

   Delta Cargo:
   This is available to all customers that does not have the option to use
   Southwest Air Cargo. Buyer will pay shipping at Delta Cargo Station upon pick
   up. (Usually around $75 - $80)

Q: I just completed my order, what's next?
A: Before shipment, we quarantine all fish for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water.  This helps reduce the amount of waste in the bag and will keep the water clean.

Q: When can I expect my order to be ship?
A: Please see Chart below (No Shipping on Holiday)

Southwest: Depending on your location some cities have limited amount of flights per day. I will normally communicate this with you via email or text the arrival date and arrival time.

Note:  If the arrival date above don’t work for you please let me know on the note section upon check out on when you prefer to receive the package.

Q: Who delivers my order and how much?
A: UPS Next Day Air:
     For a low flat rate of $45 any where in the US with any size box.          

    Southwest:
    For any order over $200 or order containing mostly large 4+ Males,
    we recommend Southwest Air Cargo for flat rate of $55.

   Delta Cargo:
   This is available to all customers that does not have the option to use
   Southwest Air Cargo. Buyer will pay shipping at Delta Cargo Station upon pick
   up. (Usually around $75 - $80)

Q: Some or all of my fish arrived dead - what do I do?
A: We offer a Live Arrival Guarantee service for four hours after door delivery. In the event that a fish arrives dead in the shipping bag, you must take clear digital pictures of the fish in an unopened bag and email it to vegasvalleycichlids@gmail.com within four hours of receiving your package. Live Arrival Guarantee is voided after the bags have been opened.

VegasValleyCichlids.com will also refund (Not Store Credit) on any DOA'S that involve carrier mishandling, which includes delays (Less than 48 hours), damaged boxes or water temperature extremes. DOA's must be reported the day of arrival and be accompanied by an emailed photo to ensure refund.

    25% DOA
    We will refund 25% of shipping and the price of the DOA fish. 

   50% DOA
   We will refund 50% of shipping the and price of the DOA fish.

   75% DOA
   We will refund 100% of shipping and 100% of all the fish.
   You keep the fishes that made it for FREE.

Q: Some or all of my fish arrived dead - what do I do?
A: We offer a Live Arrival Guarantee service for four hours after door delivery. In the event that a fish arrives dead in the shipping bag, you must take clear digital pictures of the fish in an unopened bag and email it to vegasvalleycichlids@gmail.com within four hours of receiving your package. Live Arrival Guarantee is voided after the bags have been opened.

VegasValleyCichlids.com will also refund (Not Store Credit) on any DOA'S that involve carrier mishandling, which includes delays (Less than 48 hours), damaged boxes or water temperature extremes. DOA's must be reported the day of arrival and be accompanied by an emailed photo to ensure refund.

    25% DOA
    We will refund 25% of shipping and the price of the DOA fish. 

   50% DOA
   We will refund 50% of shipping the and price of the DOA fish.

   75% DOA
   We will refund 100% of shipping and 100% of all the fish.
   You keep the fishes that made it for FREE.