LIVE ARRIVAL GUARANTEE

We offers a Live arrival guarantee two hours after door delivery. In the unfortunate event that a fish arrives dead in the shipping bag, you must take a clear digital picture of the fish in an unopened bag and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. within two hours of receiving your package. Live arrival guarantee is voided after the bags have been opened.

We will issue you a refund (Not Credit) for price of the dead fish Only as long as this process is followed. Shipping fees are not refundable; however, if more that 50% of the fish arrived DOA we either refund (Not Credit) the cost for the fish and the shipping OR reship at our own expense.

VegasValleyCichlids.com is not responsible for DOA'S that involve carrier mishandling, which includes delays (More than 3 days), damaged boxes or water temperature extremes.DOA's must be reported the day of arrival and be accompanied by an emailed photo to ensure refund. We will not refund due to negligence by the carrier.

Shipping

USPS Express 1 - 2 Days $44.95
With Express we only ship on Mon - Wed

USPS Priority 2 - 3 Days $24.95
With Priority we only ship on Mon - Tues

Southwest Cargo

Recommended for larger order Minimum $100 purchase. No Box Charge
Next Flight Guarantee $60 - $80 depending on your zone, please check price below. I'm located at zone 6