LIVE ARRIVAL GUARANTEE 100% Risk Free

We offers a Live arrival guarantee four hours after door delivery. In the unfortunate event that a fish arrives dead in the shipping bag, you must take a clear digital picture of the fish in an unopened bag and email it to vegasvalleycichlids@gmail.com within four hours of receiving your package. Live arrival guarantee is voided after the bags have been opened.

VegasValleyCichlids.com will also refund(Not Store Credit) any DOA'S that involve carrier mishandling, which includes delays (More than 3 days), damaged boxes or water temperature extremes. DOA's must be reported the day of arrival and be accompanied by an emailed photo to ensure refund. 

25% DOA
We will refund 25% of shipping the price of the DOA fish

50% DOA
We will refund 50% of shipping the price of the DOA fish

75% DOA
We will refund 100% of shipping and 100% of all the fish.
You keep the fishes that made it for FREE.

OR

We will ship you a new fish to replace the DOA's at our own expense. 

Shipping

USPS Express 1 - 2 Days: Price will be automatically be calculated upon check out
With Express we only ship on Mon - Wed

USPS Priority 2 - 3 Days: Price will be automatically be calculated upon check out
With Priority we only ship on Mon - Tues

Southwest/Delta Air Cargo

Same Day:
Recommended for larger order Minimum $150 purchase. No Box Charge
Next Flight Guarantee $60 - $80 depending on your zone.